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Sadly, We do not promote, or encourage name changes. If you have changed your username, and you have donated. You will not recieve your donation rank.
Sadly, we do not allow rank-transfers. This takes a lot of time. Our staff and owners need ot be focusing on pvpSmash, not which account you want to transfer to. Possibly in the future we will allow rank-transfers.
Are you looking for some support? You can either contact the owner via Skype or our Website.